Privacy Policy

1. Introduction

Relish Living is committed to protecting your privacy and ensuring your personal data is handled securely and transparently.

This Privacy Policy explains how we collect, use, and store your personal information in accordance with the UK General Data Protection Regulation.

2. Who We Are

Relish Living is a home-based holistic therapy practice offering massage, waxing, reflexology and energy treatments including Reiki.

Contact Details:
Address: Rose Cottage, Fetcham Common Lane, Surrey. KT22 9SQ
Email: jenny@relishliving.co.uk
Phone:07786 637 848

For the purposes of data protection law, Relish Living is the data controller of your personal information.

3. What Information We Collect

We may collect and process the following types of personal data:

a) Contact Information

• Name

• Phone number

• Email address

• DOB

b) Health Information (Special Category Data)

• Medical history relevant to treatments

• Skin conditions, allergies, medications

• Information provided during consultations

c) Appointment Information

• Booking details and appointment history

• Treatment notes

d) Website Usage Data

• IP address

• Browser type

• Pages visited (via cookies or analytics tools)

4. How Your Information Is Used

We use your data to:

• Provide safe and appropriate treatments

• Assess suitability for massage, reflexology, waxing and energy treatments

• Manage bookings and appointments

• Communicate with you regarding your appointments

• Comply with legal and insurance requirements

• Improve our services and website

5. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Consent – for collecting and processing your health information

• Contract – to provide the services you have booked

• Legal obligation – for record keeping and insurance purposes

• Legitimate interests – to manage and improve the business

You may withdraw your consent at any time.

6. Health Information

Due to the nature of treatments provided, Relish Living collects sensitive health data.

• This information is only collected with your explicit consent

• It is used solely to ensure treatments are safe and suitable

• It is treated as strictly confidential

7. How Your Data Is Stored

Your data is stored securely:

• Paper consultation forms are kept in a locked cabinet

• Digital records are password-protected

• Access is restricted to Relish Living only

8. Data Retention

Client records are retained for 6–7 years in line with insurance and professional requirements.

After this period, your data will be securely destroyed or deleted.

9. Sharing Your Information

Relish Living does not sell or share your personal data with third parties for marketing purposes.

Your information may only be shared:

• If required by law

• With insurers in the event of a claim

• With your explicit consent

10. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent at any time

To exercise your rights, please contact us directly.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

11. Cookies

This website may use cookies to improve user experience and analyse website traffic.

You can control or disable cookies through your browser settings.

12. Third-Party Services

Relish Living may use third-party services such as:

• Online booking systems

• Payment processors

 These providers will handle your data in accordance with their own privacy policies.

13. Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on this website.

14. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: jenny@relishliving.co.uk

Phone:07786 637 848